> ## Documentation Index
> Fetch the complete documentation index at: https://docs.outfiqe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wallet and withdrawals

> See what you've earned and move it to your bank account.

Your **Wallet** shows what you've earned from your sales, how much of it you can withdraw right now, and every withdrawal you've asked for. It's also where you add the bank account the money goes to.

For a description of how money moves without the step-by-step detail, see [payout flow](https://docs.outfiqe.com/payout-flow.md).

## Read your balance

The top of **Wallet** shows four figures:

| Figure | What it means |
| - | - |
| **Total sales** | Everything you've earned on Outfiqe, after our commission. |
| **Pending** | Money from orders still on their way, or delivered less than 7 days ago. |
| **Available** | Money you can withdraw now. |
| **Withdrawn** | Money already sent to your bank account. |

### How money becomes available

Each piece you sell adds its own amount to your wallet, after our commission. It starts as **Pending**. Seven days after the order is delivered, once the shopper can no longer return it, the money moves to **Available**.

If an item is cancelled or refunded before then, its amount is removed and never becomes available.

> [!NOTE]
>
> Our commission is the only thing taken off your earnings. We cover the online payment fees, and when a shopper uses an Outfiqe coupon, we pay for the discount, not you.

## Add a bank account

You need a verified bank account before you can withdraw. Add it early, because verification can take a little time.

**1. Start adding an account**

In **Wallet**, under **Bank accounts**, choose **Add bank account**.

**2. Upload your bank QR code**

Under **Bank QR code**, upload a photo or screenshot of your account's QR code. Most banking apps show it. We read it straight away and fill in the account holder name and number for you if those fields are still empty.

**3. Check the details**

Choose your bank, and check the account holder name, the account number (you type it twice to avoid mistakes) and the branch.

**4. Save**

Save the account.

What happens next depends on the QR code:

| Result | When |
| - | - |
| **Verified** | The QR shows the same name, account number and bank you entered. You can withdraw to it straight away. |
| **Pending verification** | Something didn't fully match, like a slightly different name, or we couldn't read every detail. Our team checks it by hand. |
| **Not saved** | The QR clearly shows a different account number or bank. Fix the details or upload the right QR and try again. |

If you add more than one account, use **Set as default** to choose which one is picked first.

## Ask for a withdrawal

Before you ask, look at the rules panel on the page. It shows what applies to you right now:

* the smallest and largest amount you can withdraw at once
* when you can next ask, if withdrawals only open at certain times
* how many requests you have left in the current period
* whether you need to wait a little before asking again
* how much is available

**1. Open the withdrawal form**

Go to **Request a withdrawal** in **Wallet**.

**2. Choose the account and amount**

Pick a verified **Bank account** and enter the amount, within the limits shown.

**3. Send the request**

Submit it. You'll see "Withdrawal request submitted."

## Follow your withdrawals

Every request appears under **History** with its status:

| Status | What it means |
| - | - |
| **Pending** | We've received your request. |
| **Under review** | Our team is checking it. |
| **Approved** | It's accepted and the payment is on its way. |
| **Paid** | The money has been sent to your bank account. |
| **Rejected** | It wasn't accepted. The money stays in your available balance. |

> [!NOTE]
>
> A very large withdrawal can take a little longer. Anything above the usual limit needs approval from two people on our team.

## Common questions

> [accordion] Why can't I ask for a withdrawal?
>
> Usually it's one of these: you don't have a verified bank account yet, nothing is available yet, or the rules panel shows you need to wait. The panel tells you which.

> [accordion] My bank account is stuck on Pending verification
>
> Our team checks these by hand. If it's been a while, contact us through **Support**.

> [accordion] Why did my pending amount go down?
>
> An item was cancelled or refunded before its money became available, so its amount was removed.


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