> ## Documentation Index
> Fetch the complete documentation index at: https://docs.outfiqe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Plan and billing

> Your free trial, choosing a plan and seats, and paying invoices.

**Billing** shows your plan, how many seats you're using, and your invoices. Only people whose role allows it can see or change it.

## Your free trial

Every new CRM starts with a free trial of 60 days. You don't need to add a card. During the trial, every CRM feature is included. **Overview** shows when your trial ends.

When the trial ends without a plan, you'll see "Your trial has ended. Subscribe to use the sales board, opportunities, tickets and reports." Nothing is deleted. Pick a plan at any time to switch everything back on.

## Plans and seats

You pay for each person using the CRM. Each of them takes a [seat](https://docs.outfiqe.com/glossary.md#seat). Plans differ by how many seats they allow and what they include. Open **Billing** and look at **Compare plans** for the current plans and prices.

### Choose or change your plan

**1. Open Billing**

Choose **Billing** in the CRM menu.

**2. Pick a plan and seats**

Choose **Change plan or seats**, pick a plan and how many seats you need. You'll see the total before you pay. You can't choose fewer seats than the number of active people on your team.

**3. Pay**

Pay online. When you come back, you'll see "Payment received. Your subscription is active."

![The plan card on Billing showing the plan name, its renewal date, 3 of 5 seats used, a Manage your team link, and the Change plan or seats and Cancel renewal buttons](https://mintcdn.com/outfiqe/FlCiIIay3H__lDDT/images/crm/billing-plan.webp?fit=max\&auto=format\&n=FlCiIIay3H__lDDT\&q=85\&s=696d27cacef24b5337e8e74771ec7829)

Your plan, when it renews, and how many seats you're using.

To free up seats, deactivate people who no longer need access. Choose **Manage your team**, or see [your team, roles and audit log](https://docs.outfiqe.com/crm/team.md).

## Invoices and renewal

Your plan renews each month. Before it renews, we email the people who manage billing a link to pay. Every invoice is listed on **Billing** with its period, amount and status. Tick **Show voided invoices** to see cancelled ones too.

If a payment doesn't go through, **Billing** says "Your last payment didn't go through. Pay the invoice below to keep your plan." Choose **Pay outstanding invoice** to pay it.

> [!WARNING]
>
> If a renewal stays unpaid, your plan lapses after a short grace period, and the sales board, opportunities, tickets and reports are switched off until you pick a plan again. Nothing is deleted.

## Stop your plan

Choose **Cancel renewal**. Your plan keeps working until the end of the period you've paid for, then it isn't renewed.


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