> ## Documentation Index > Fetch the complete documentation index at: https://docs.outfiqe.com/llms.txt > Use this file to discover all available pages before exploring further. # Using the rider app > Collect bags from brands, hand back returns, and see what you've earned. This guide is for Outfiqe [riders](https://docs.outfiqe.com/glossary.md#rider). It covers signing in, your visits, scanning bags, handing back returns, and your earnings. Everything works in your phone's browser. You can also [add it to your home screen](https://docs.outfiqe.com/shoppers/install-app.md) so it opens like an app. ## Get started Your hub lead invites you by email. Open the link in that email and set up your rider login. If the link says it has expired, was already used, or is incomplete, ask your hub lead to send you a new rider invite. Before your first visit, your hub lead checks your ID in person. Until then, your account isn't active yet, and you won't see any visits. ## Today's visits When you sign in, you land on **Today's visits**. Each card is one brand to visit, with how many bags to collect and how many you've collected so far. A visit shows one of these: | Status | What it means | | - | - | | **Not started** | You haven't collected anything yet. | | **Collecting** | You've started collecting bags. | | **Done** | Every bag is collected. | | **Wasted visit** | There was nothing to collect. | | **Cancelled** | The hub took the visit back. | If the list is empty, you'll see "No visits for you right now. Your hub lead will assign the next round." ## At a brand Open a visit to see the brand's address, a landmark if they gave one, and any note about their opening hours. * **Call** followed by the contact's name rings the person at the brand. * **Directions** opens the route in your map app. ### Hand back returns first Sometimes you're also bringing items back to the brand, like a parcel a shopper refused. These show under **Hand back to the brand**, with the order, how many units, and why they came back. Give the items to the brand and ask them to check them. Then choose **Handed to the brand**. You don't need to scan anything for returns. The brand confirms the items themselves. Returns you don't hand over go back to the hub when the visit ends. ### Collect each bag The page shows **Bags**, with how many you've collected out of how many there are. Each bag is listed by its order, as **Waiting** or **Collected** with its sticker code. Every bag needs two scans: **1. Step 1: scan the pickup slip** The brand shows a QR code on their screen or on a printed slip. Scan it with your phone camera. If the camera won't read it, type the code into **Or type the pickup code**. **2. Step 2: scan the sticker on the bag** Stick one of your bag stickers on the bag, then scan the sticker. Or type it into **Or type the sticker code**. You'll see "Bag collected." If you scanned the wrong thing, you'll get a hint, like "That's a bag sticker. Scan the brand's pickup slip first." To start a bag over, choose **Start this bag again**. > [!WARNING] > > Use a new sticker for every bag, and never put two stickers on one bag. The sticker is how the hub knows which bag is which. ### When there's no signal You can keep scanning without signal. You'll see "No signal. Scan saved on this phone and will send later." The scan sends by itself when you're back online. Scans waiting to send are listed at the top of the visit. If one was refused, you'll see why, with **Try again** and **Remove**. > [!NOTE] > > Don't tag a bag again just because it hasn't sent yet. If you try, the app tells you it's already saved on your phone. ## Finishing a visit When every bag is collected, the visit is done. Take the bags to the hub. **If nothing was ready,** choose **Nothing to collect here**. Under **What happened?**, tell the hub why, for example "Shop was closed, bags weren't ready". Then choose **Mark as wasted**. The pickups go back on the board for another round. **If only some bags were ready,** choose **Leave without the rest**. You'll be asked to confirm. The bags that weren't ready go back on the board. **If scans haven't sent yet,** the app asks you to finish the visit once they've sent, so none of your bags are lost. ## Signing out If you sign out while scans are still waiting on your phone, you'll see **Scans not sent yet**. The safest choice is **Stay signed in**, get online, and wait for them to send. If you choose **Sign out anyway**, they stay on the phone and send next time you sign in on the same phone. ## Your earnings Open **Earnings** to see **Your earnings**. Each finished visit pays you. The money is held for 7 days, then you can withdraw it. The top shows three figures: * **Ready to withdraw** * **On hold for 7 days** * **Paid to you** Below that, each visit is listed as a **Visit** or a **Wasted visit**, with what you earned and its status: **On hold**, **Ready to withdraw**, **Paid to you**, or **Cancelled** with the reason. To withdraw, add a bank account and ask for a withdrawal further down the same page. It works the same way as for muses and brands. See [payout flow](https://docs.outfiqe.com/payout-flow.md). ## Common questions > [accordion] The camera won't read a code > > Type the code instead, in the box under the camera. Make sure the code is lit and not creased. > [accordion] I don't see any visits > > Your hub lead hasn't assigned the next round yet, or your account isn't active yet. Ask your hub lead. > [accordion] Does a wasted visit still pay? > > Wasted visits show in your earnings as their own line. Check with your hub lead how they're paid at your hub. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.