> ## Documentation Index > Fetch the complete documentation index at: https://docs.outfiqe.com/llms.txt > Use this file to discover all available pages before exploring further. # Checkout and paying > Add pieces to your cart, choose how to pay, and place your order. This guide covers everything between finding a piece you like and placing the order: picking a size, your cart, delivery fees, coupons, and paying. > [!NOTE] > > You can browse without an account, but you need to sign in, with a verified email, to check out. Your cart is saved to your account, so it's the same on your phone and your computer. ## Add a piece to your cart **1. Pick your size** On the product page, choose a size under **Size**. Sizes that are sold out are crossed out and can't be picked. If you're not sure which size you need, use **Find my size**. See [finding your size](https://docs.outfiqe.com/shoppers/finding-your-size.md). **2. Add it** Choose **Add to cart**. You'll see "Added to your bag." Keep shopping, and add pieces from as many brands as you like. If you only want this one piece, choose **Buy now** instead. It takes you straight to checkout with just that piece, and leaves your cart as it is. ### Buying a Thrift piece [Thrift](https://docs.outfiqe.com/glossary.md#thrift) pieces are secondhand or one of a kind. When you add one, a message called **You're buying a secondhand piece** shows its condition rating and the seller's notes. Read them, then choose **I understand, continue**. ## Check your cart Open your cart from the cart icon at the top of the screen. The app sometimes calls it your bag. Both mean the same thing. For each piece you can change the quantity or remove it. If a piece has sold out since you added it, it's shown faded, and you'll need to remove it before you can check out. ### See your delivery fee Under **Delivering to**, start typing your city and pick it from the list. Your delivery fee appears straight away. If you've spent enough to get free delivery in your area, it says **Free delivery**. If not, it shows how much more you'd need to spend. Each area has its own delivery fee and its own free delivery amount. See [delivery zone](https://docs.outfiqe.com/glossary.md#delivery-zone) in the glossary. ### Use a coupon Type your code into **Coupon code** and apply it. When it works, you'll see the code followed by "applied", and the discount shows in the **Order summary**. To take it off, choose the remove button next to it. > [!NOTE] > > Some coupons only work with online payment. If you use one of those, cash on delivery won't be offered at checkout. The **Order summary** shows your **Subtotal**, any discount, and the **Total**. When you're ready, choose **Checkout**. ## Check out ### Your delivery details If you've ordered before, pick a saved address. Otherwise, fill in a new one: * **Full name** * **Phone**: the delivery partner calls this number to arrange the handover, so make sure it's one you'll answer * **Address** * **City** * **Landmark (optional)**: anything that helps a rider find you A new address is saved for next time. ### Choose how to pay Under **Payment method**, pick one: * **Cash on delivery**: pay when the parcel arrives. A small handling fee is added, and you'll see it before you place the order. * **An online payment option**: pay now, from the options shown at checkout. The **Order summary** now also shows **Delivery**, the **Estimated delivery** dates, and, if you chose cash on delivery, **COD handling**. ### When cash on delivery is greyed out Sometimes cash on delivery can't be chosen. The reason shows under the option: * **Your coupon requires a prepaid payment method.** Remove the coupon, or pay online. * **Not available on this account after refused deliveries.** This happens after two refused deliveries on your account or phone number within a year. You can still pay online. ## Place the order * With **cash on delivery**, choose **Place order**. Your order is placed straight away, and you'll see its confirmation. * With **online payment**, choose the **Pay** button, which shows your total. You're taken to the payment provider to pay, then brought back to Outfiqe. ### After paying online When you come back from paying, you'll see **Confirming your payment…** for a moment. Then one of these: | What you see | What it means | | - | - | | **Payment received** | All done. Choose **View order** to follow it. | | A message that the payment didn't go through | Your order is saved. Choose **Try again** to pay, or **View order** to check it. | | **Still confirming…** | It's taking longer than usual. Your order is saved, so check its status in a moment from **View order**. | If you leave without paying, the order waits as unpaid. You can finish paying or cancel it later from the order page. See [your order after checkout](https://docs.outfiqe.com/shoppers/your-order.md). ## Common questions > [accordion] Can I order from several brands at once? > > Yes. Add pieces from any brands to one cart and check out once. Most orders arrive together in one parcel. > [accordion] Money left my account but the order says unpaid > > Open the order. If it still shows as unpaid after a few minutes, raise a support request with the order number, and we'll sort it out. > [accordion] Why is a piece in my cart faded? > > It sold out while it was in your cart. Remove it to check out with the rest. 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