You can browse without an account, but you need to sign in, with a verified email, to check out. Your cart is saved to your account, so it’s the same on your phone and your computer.
Add a piece to your cart
1
Pick your size
On the product page, choose a size under Size. Sizes that are sold out are crossed out and can’t be picked. If you’re not sure which size you need, use Find my size. See finding your size.
2
Add it
Choose Add to cart. You’ll see “Added to your bag.” Keep shopping, and add pieces from as many brands as you like.
Buying a Thrift piece
Thrift pieces are secondhand or one of a kind. When you add one, a message called You’re buying a secondhand piece shows its condition rating and the seller’s notes. Read them, then choose I understand, continue.Check your cart
Open your cart from the cart icon at the top of the screen. The app sometimes calls it your bag. Both mean the same thing. For each piece you can change the quantity or remove it. If a piece has sold out since you added it, it’s shown faded, and you’ll need to remove it before you can check out.See your delivery fee
Under Delivering to, start typing your city and pick it from the list. Your delivery fee appears straight away. If you’ve spent enough to get free delivery in your area, it says Free delivery. If not, it shows how much more you’d need to spend. Each area has its own delivery fee and its own free delivery amount. See delivery zone in the glossary.Use a coupon
Type your code into Coupon code and apply it. When it works, you’ll see the code followed by “applied”, and the discount shows in the Order summary. To take it off, choose the remove button next to it.Some coupons only work with online payment. If you use one of those, cash on delivery won’t be offered at checkout.
Check out
Your delivery details
If you’ve ordered before, pick a saved address. Otherwise, fill in a new one:- Full name
- Phone: the delivery partner calls this number to arrange the handover, so make sure it’s one you’ll answer
- Address
- City
- Landmark (optional): anything that helps a rider find you
Choose how to pay
Under Payment method, pick one:- Cash on delivery: pay when the parcel arrives. A small handling fee is added, and you’ll see it before you place the order.
- An online payment option: pay now, from the options shown at checkout.
When cash on delivery is greyed out
Sometimes cash on delivery can’t be chosen. The reason shows under the option:- Your coupon requires a prepaid payment method. Remove the coupon, or pay online.
- Not available on this account after refused deliveries. This happens after two refused deliveries on your account or phone number within a year. You can still pay online.
Place the order
- With cash on delivery, choose Place order. Your order is placed straight away, and you’ll see its confirmation.
- With online payment, choose the Pay button, which shows your total. You’re taken to the payment provider to pay, then brought back to Outfiqe.
After paying online
When you come back from paying, you’ll see Confirming your payment… for a moment. Then one of these:
If you leave without paying, the order waits as unpaid. You can finish paying or cancel it later from the order page. See your order after checkout.
Common questions
Can I order from several brands at once?
Can I order from several brands at once?
Yes. Add pieces from any brands to one cart and check out once. Most orders arrive together in one parcel.
Money left my account but the order says unpaid
Money left my account but the order says unpaid
Open the order. If it still shows as unpaid after a few minutes, raise a support request with the order number, and we’ll sort it out.
Why is a piece in my cart faded?
Why is a piece in my cart faded?
It sold out while it was in your cart. Remove it to check out with the rest.