Delivery zones, coupons and commission

This guide covers the settings that decide what shoppers pay and what brands earn: Delivery zones, Coupons and Platform commission. Changes here affect real orders straight away, so check your numbers before saving.

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Delivery zones

A delivery zone is a group of cities that share the same delivery prices. Each zone has:

• its list of cities
• a standard delivery fee
• a free delivery threshold, the order total at which delivery becomes free
• a cash on delivery handling fee

One zone is the default. It applies to any city that isn’t listed in another zone. To add a zone, open Delivery zones, add it with its cities and fees, and mark it as the default if it should be. Shoppers’ carts and checkout show the fee for whichever city they enter, as soon as you save.

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Coupons

Coupons are discounts Outfiqe pays for, not the brands. A brand still earns its full amount when a shopper uses one. The page groups coupons by status, each with a bar showing how much of its budget has been spent.

• Create a coupon, with its code, its discount and its budget.
• Approve a coupon with a large budget before it can go live. Until then, shoppers can’t use it.
• Pause a coupon to stop it for now, and Archive it when it’s finished.
• Open a coupon to see its performance report.

The second tab lets you look up a single use of a coupon, which helps when a shopper contacts support about a code.

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Platform commission

Platform commission sets what Outfiqe takes from each brand sale. It has three parts:

• The commission ladder: the share we take, in bands by the price of the piece.
• Payment fee estimates: what each online payment method costs us per transaction. These are for our own reporting. They’re never taken off a brand’s earnings, because we cover payment fees ourselves.
• Brand exemptions: a brand that pays no commission for a set period, for example a launch offer.

Every save applies to the next order placed. Orders already placed keep the commission they were placed with.