One jacket, three people
The easiest way to understand Outfiqe is to follow a single piece of clothing.1
A brand lists a jacket
A small clothing studio adds a new jacket to its shop on Outfiqe. They upload photos, pick the sizes, enter how many they have in stock, and set the price. Our team takes a quick look to make sure the listing is real and complete, and then it goes live.
2
A muse wears it
Sara, a muse, buys the jacket and loves it. She takes a photo wearing it with her own jeans and boots, posts it as a look, and tags the jacket. The brand checks that the tag really is their jacket and approves it. Now Sara’s look links straight to that jacket.
3
A shopper finds it
Maya is scrolling through Explore on her phone. She stops at Sara’s look, likes how the jacket sits, and taps the tag. On the product page, she checks the size suggestion for her height and weight. She adds the jacket to her cart, along with a bag from a different brand she saw earlier, and pays with cash on delivery.
4
We collect and check it
The brand packs the jacket with its pickup slip. Our rider collects it and brings it to our hub. The bag arrives from the other brand the same way. At the hub, we check both pieces and pack them together into one parcel.
5
It reaches Maya
A delivery partner takes the parcel to Maya’s door and calls her to arrange the handover. She pays in cash when it arrives. Her order page showed every step along the way.
6
Everyone gets paid
The brand earns from the sale, minus our commission. Sara earns a commission too, because Maya bought the jacket after tapping her look. Once the return window has passed, both of them can withdraw the money to their bank accounts.
The journey for shoppers
1
Find something you like
You can start anywhere. Scroll muse looks in Explore, browse every product in the Shop, dig through secondhand pieces in Thrift, open a themed Collection, check the Leaderboard for brands that are trending this week, or just search for a brand, a style or a piece.
2
Pick your size
Every product shows the brand’s own size chart, including how stretchy the fabric is. Use Find my size to get a suggestion based on your height and weight. If you’d rather start from your size, the Find what fits me page shows you pieces that should fit you.
3
Add it to one cart
Mix pieces from as many brands as you like. Enter your city and you’ll see your delivery fee straight away, plus how much more you’d need to spend to get free delivery in your area.
4
Pay
Choose cash on delivery or pay online. Cash on delivery adds a small handling fee, and you’ll see it before you place the order. If an online payment doesn’t go through, you can try again from your order page.
5
Follow your order
Your order page shows where your order is right now, like “We’re collecting your items from the brand” or “Your order is out for delivery”, along with the expected delivery date. Once the delivery partner has it, there’s a link to follow the parcel on their site. The page updates by itself.
6
Get your parcel
The delivery partner calls you to arrange the handover, so keep your phone nearby. If you chose cash on delivery, you pay them at the door.
You can browse everything without an account. You only need to sign up, and verify your email, when you want to check out, save pieces or follow your orders.
The journey for muses
1
Sign up and apply
Every muse starts as a shopper. Create an account, then apply to become a muse from your dashboard. Our team reads every application and emails you when you’re approved. You keep the same account, so you can still shop as normal.
2
Post looks and tag pieces
Upload a photo of your outfit and tag the Outfiqe products you’re wearing. Each brand checks the tags on its own products before they go live. If a brand marks you as a trusted muse, your tags on their pieces go live straight away.
3
Share your links
You can also get a personal share link for any product and post it on Instagram, TikTok or WhatsApp. A sale through your link counts for you, just like a tag.
4
Earn
When a shopper taps your tag, or opens your link, and buys that piece within 7 days, the sale counts for you. A pending commission shows up in your Earnings straight away.
5
Wait out the return window
Once the order is delivered, the shopper has 7 days in which they might return it. When those 7 days pass, your commission becomes ready to withdraw. If the order is cancelled, refunded or returned before then, the commission is removed.
6
Get paid
Add your bank account, get it verified, and request a withdrawal. Our team reviews the request and sends the money.
A muse’s timeline, day by day
Here’s the same thing with real dates, so you can see how long it takes.A few rules decide which muse gets the commission. Only one muse earns on each piece sold. If a shopper tapped tags from two different muses, the most recent one counts. Buying through your own tag or link doesn’t earn you anything.
The journey for brands
1
Apply
Fill in a short form about your brand. Our team reviews it, and once you’re approved, we email you a link to create your brand account.
2
Set up your shop
Add your brand profile and logo, your size charts, and the address where we should collect your orders. Then add your products with photos, sizes, stock and prices. A short tour shows you around the dashboard the first time you open it.
3
Get your products live
Each new product is checked by our team once. After that, any changes you make, like a new price or more stock, show up straight away.
4
Approve muse tags
When a muse tags one of your products in a look, you decide whether that tag goes live. If you’re happy with a muse’s work, mark them as trusted and their future tags on your products go live without waiting for you.
5
Pack and hand over orders
New orders appear on your Orders page. Pack each one with its pickup slip and keep it ready. Our rider collects it from your pickup location, so you never need the shopper’s address.
6
Withdraw your earnings
Each sale is added to your wallet, with our commission already taken off. The money becomes available 7 days after delivery, and you can withdraw it to your verified bank account.
Where a parcel goes
For most brands, every order takes this path. Why go through a hub? Two reasons. First, it lets us check every piece before it reaches you, so a wrong size or a damaged item gets caught before it’s on your doorstep. Second, it means pieces from different brands can travel together, so you get one parcel and pay one delivery fee instead of several. In a few areas, a brand might send an order themselves instead of handing it to our rider. When that happens, the brand’s Orders page tells them, and your order page shows that part of the order separately.What if something goes wrong?
Things don’t always go to plan. Here’s what happens in each case.You change your mind before it ships
You change your mind before it ships
Open the order and use Cancel items. You can cancel some or all of your pieces, free of charge, as long as the brand still has them. The refund is worked out straight away. If you don’t see the button, raise a support request and we’ll cancel it for you if it hasn’t shipped yet.
A brand can't supply a piece
A brand can't supply a piece
Sometimes a piece sells out at the brand before we collect it. If that happens, we refund you for that piece automatically. You don’t need to ask.
A piece fails our check at the hub
A piece fails our check at the hub
If we find a problem with a piece at the hub, like a defect or the wrong size, we don’t send it. You’re refunded for it automatically, and our rider takes it back to the brand.
It arrives damaged, faulty, wrong or missing
It arrives damaged, faulty, wrong or missing
Raise a support request within 7 days of delivery. Include your order number and a few photos. We’ll arrange a replacement or a full refund, at no cost to you.
The order says delivered, but you didn't get it
The order says delivered, but you didn't get it
Open the order and tap I didn’t receive this within 3 days of the delivery date. Tell us what happened, and our team will look into it with the delivery partner.
The parcel is lost or damaged on the way
The parcel is lost or damaged on the way
We refund you in full, including the delivery fee and any cash on delivery handling fee.
How refunds reach you
- If you paid cash on delivery, the refunded amount is simply taken off what you pay at the door.
- If you paid online, we ask you on the order page where you’d like the money sent, and our team sends it there.