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This guide is for hub staff on the floor. It covers checking in bags when riders bring them in, inspecting the pieces, and packing each order into one parcel.

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Check in bags

Open Check in bags when a rider arrives with bags.
1

Count the units

Open the bag and count the pieces inside. Type the number into Units in this bag.
2

Scan the bag

Scan the bag’s sticker or the brand’s pickup slip. A USB scanner works straight away. To use a camera instead, choose Scan with camera, and Turn off camera when you’re done. If a code won’t scan, type it into Sticker or pickup code.
3

Check the result

The result appears under This session.
Each result is coloured so you can see at a glance how it went:
The camera stays on between bags once you turn it on. It only pauses while you type the next count, so you don’t have to restart it for every bag.

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Inspect each bag

Open Inspect and pack. It lists every order with bags at the hub, and shows each bag in the order.
1

Open the bag

Choose Inspect on the bag.
2

Check every piece

For each item, mark how many units are damaged, wrong or missing. Leave it at All fine if nothing is wrong. You can add a note under What was wrong? (optional).
3

Save

Choose Everything passed if nothing failed, or Save and refund if something did.
Failed units are refunded to the shopper automatically, and the rest of the order carries on. The bag then shows Inspected.
Only fail a piece if it really is damaged, wrong or missing. Failing it refunds the shopper straight away and counts as a delivery problem for the brand.

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Pack the parcel

All the bags checked in for an order go into one parcel.
1

Wait until every bag is inspected

Pack parcel only becomes available once every bag here has been inspected.
2

Pack and weigh

Pack the items, weigh the parcel, and choose Pack parcel. Enter the Weight (grams) and how many Boxes or bags the parcel is.
3

If some bags are still on the way

You’ll be asked whether to pack only what’s here. Pack now if the order shouldn’t wait. The rest follows separately.
The parcel now appears on Parcels, ready to book with a delivery partner. See booking and handing over parcels.