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This guide is for hub leads. It covers what needs to be in place before a hub can run: the hub itself, its riders, bag stickers, and delivery partners.

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Add a hub

Open Hubs and choose Add hub. For each hub you set:
  • its name
  • its working days and opening hours
  • its round times, the times of day riders go out
  • its pickup areas: tick the delivery zones its riders collect from
Brands with a pickup location inside a hub’s pickup areas can use Outfiqe pickup. Brands outside them ship their own orders. You can edit a hub later, and change its pickup areas, from its card on Hubs.

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Riders

Open Riders. It lists the people who collect bags from brands for the hub you’ve picked.

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Invite a rider

1

Open the invite form

Choose Invite rider. A form called Invite a rider opens.
2

Fill it in

Enter their Full name and Email, and choose how they Works as: Employee or Contractor.
3

Send it

Choose Send invite. They get an email to set up their rider login for this hub.
Invites that haven’t been accepted yet show under Invites waiting to be accepted.

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Check their ID

Before a rider’s first visit, check their ID in person.
  1. On the rider’s card, open the ID check.
  2. Look at the original document. Choose its type under Document.
  3. Enter the Last 4 characters of the document number.
  4. Save.
We only keep the document’s type and last 4 characters, never a photo. The rider’s card then says the ID was checked.

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Rider statuses

Each rider’s card shows only the actions their status allows.

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Bag stickers

Riders put a sticker on every bag they collect. Each sticker can only be used once.
1

Make a batch

Open Bag stickers. Under How many stickers, enter a number from 1 to 500, then choose Make stickers.
2

Print them

Choose Open sheet on the batch, then Print. The sheet shows only stickers that haven’t been used yet.
3

Hand them out

Give each rider enough stickers for their round.

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Delivery partners

Open Delivery partners to see the courier companies that take parcels to shoppers. Each partner has:
  • its name and how it connects to Outfiqe, either booked by hand in the partner’s own portal or connected so bookings and updates happen automatically
  • the delivery zones it covers from each hub, in order of preference
  • how its own status words match ours, so their updates make sense in our timeline
  • whether it collects cash on delivery, and its tracking link for shoppers
Connecting a partner so bookings happen automatically needs a developer to build that partner’s connection first. Until then, add the partner as booked by hand.
For partners booked by hand, you can upload their status sheet on the partner’s page to update every parcel at once. A report shows what happened to each row.