How a pickup starts
When a brand packs an order and marks it ready, its bag appears on the Pickup board under Waiting for a rider. Bags are grouped by the brand’s pickup location, so one rider can collect everything waiting at the same address in one visit. A location can also have returns to take back to the brand, like a parcel a shopper refused or items that failed inspection. Those show on the same card. If you work at more than one hub, pick the right hub at the top of the page first.Assign a visit
1
Choose a location
On the location’s card, check which bags and returns to include. Everything is ticked by default. A visit can also be returns only.
2
Assign a rider
Choose Assign rider. Pick the Rider, then when the round starts. Today’s round times are shown as buttons you can tap.
3
Confirm
Choose Assign visit. You’ll see “Visit assigned.” It now shows in the rider’s Today’s visits.
Follow rider visits
Below the board, Rider visits lists each visit with how far the rider has got. To take a visit back, choose Cancel visit. You can only do this before anything is collected. Its bags go back on the board, and its returns go back to the hub.When a rider comes back empty
If a rider marks a visit as wasted, its pickups go back on the board with the rider’s reason, such as the shop being closed. Follow up with the brand before assigning it again. A rider visit where nothing was ready counts as a delivery problem for the brand.Common questions
A rider isn't in the Rider list
A rider isn't in the Rider list
Only active riders at this hub can be assigned. Check their status on Riders. They may still need their ID checked. See setting up a hub.
A brand says their bag was ready but nobody came
A brand says their bag was ready but nobody came
Check Rider visits for that location. If there’s no visit, the bag is still on the board waiting to be assigned.