Clearer returns, and Customer tickets in the CRM
Clearer returns on product pages. Product pages now say “Damaged or wrong item? Tell us within 7 days”. Returns are for pieces that arrive damaged, faulty, wrong or missing. See your order after checkout.Customer tickets. In the Brand CRM, the page for your customers’ problems and requests is now called Customer tickets, so it’s easy to tell apart from the support requests you send us. See customer tickets.Roles show only what they can do. When you build a role in the CRM, the list now shows only permissions a role can actually be given.
Report a tag, and a few small fixes
Report a tag on a drop. If a tagged piece looks like a fake copy, or the muse isn’t really wearing it, open the drop’s menu and choose Report a tag. Pick the tag and tell us what’s wrong. Our team checks every report. See muse flow.It’s your bag now. The button on product pages is now Add to bag, matching the Your bag page. Nothing else about it has changed.Withdrawals pick your bank account for you. The form now starts on your default verified account, or your only one. See wallet and withdrawals and earnings and withdrawals.Fewer errors on older phones. Cancelling items and a few other buttons stopped working on some older phones and browsers. They work everywhere now.
A clearer Brand CRM
Every record has its own page. Opportunities, contacts and tickets each open on their own page, linked to the people and orders they’re about.Lists you can filter and share. Filter any CRM list and share the link. Whoever opens it sees the same view.An overview that points to what needs doing. The CRM overview now leads with what’s waiting for you. Notifications open at the exact record.Pictures and details everywhere. People, products and recent orders show their pictures and key details, so you can tell them apart at a glance.New to the CRM? See the Brand CRM guides.
Brand and muse overviews
More detail on your Overview. The brand and muse Overview pages show more, and each figure opens the page behind it.Your chosen period stays put. Pick a period on your Overview and it stays in the link, so a refresh or a shared link shows the same thing.Explore fits your screen. Drops in Explore now fit the screen properly, and long product names no longer push the page wider on phones.
Orders and shop pages
Cancelled unpaid orders say so. An unpaid order you cancel now shows as Cancelled, and no longer asks for cash or promises a refund.Try again when a list doesn’t load. If products don’t load, you’ll see a button to try again instead of an empty page.
Reviews and parcels
Reviews come from real shoppers. Only shoppers can write reviews and mark them as helpful.Clearer product pages for brand accounts. Accounts that can’t buy, like brand accounts, no longer see size and quantity pickers that do nothing.Faster help with missing parcels. When you choose I didn’t receive this on an order, our team is alerted straight away.